Objectives

It's a Pleasure! 

Objectives

Optimise the quality of the contact between front-line staff and their international client in order to ensure maximum client satisfaction.

• To understand your own cultural profile in order to manage your own judgements, expectations and reactions.
• Define and understand the the notion of personality and the notion of culture.
• To be able to distinguish between national cultural traits and values and an individual’s cultural make-up without being judgemental.
• Learn how to adapt your behaviour accordingly