It's a Pleasure!

It's a Pleasure! 

What is it?

• Is speaking English or another language sufficient to ensure excellent service?

• Is “service with a smile” sufficient to meet the expectations of your customers today?

• By knowing the cultural codes of a country, are you prepared for those customers who are the “exception” to the rule? 

If you wish to generate and preserve a positive image of your organisation or your region, and your ambition is to broaden your sphere of international clients, your front-line service needs to be impeccable. 

By learning to recognise, anticipate and act according to the cultural make-up of your clients, you are not only conveying a message of respect and understanding of their culture, you are going the extra mile by providing a service that matches their expectations and one they will remember.

We have designed a programme combining customer service and intercultural communication in which we explore the importance of varying service expectations across cultures.

We provide the necessary tools to recognise the international customer’s expectations and to adapt your communication style and behaviour accordingly.

An enriching programme which promotes open-mindedness and develops a deeper understanding of difference.