Content

Message : read, loud and clear

Content

The programme is usually a one-day training programme divided into a number of different sessions.

Topics covered include:

• An introduction and presentation of cultural difference and the perception of the written word across cultures.
• An exploration of the different uses and abuses of email across the globe.
• Overview of the principles of written communication in the workplace.
• The impact of different email styles according to different cultures (tone, struture, directness, formality, hierarchy).
• Some ground rules and tips for effective email communication across cultures.